Baseline website policy copy. Atlas ownership or counsel can adjust language before or after launch if needed.
Terms
Research-use only
Products are sold solely for qualified laboratory research and analytical use. They are not for human, veterinary, diagnostic, therapeutic, cosmetic, food, or household use.
Customer responsibility
Customers are responsible for lawful purchase, handling, storage, and use. Atlas does not provide medical, dosing, administration, veterinary, cosmetic, diagnostic, or outcome guidance.
Orders
Orders may be reviewed, declined, cancelled, or refunded if information is incomplete, fulfillment is unavailable, or the request is inconsistent with research-use-only restrictions.
Privacy
Information collected
Atlas may collect name, email, phone, billing/shipping address, order details, contact-form messages, and payment status. Stripe handles card details.
How it is used
Information is used to process orders, send order/shipping updates, respond to requests, maintain records, prevent misuse, and operate the storefront.
Providers
Stripe, email hosting, web hosting, and shipping providers may process information only as needed to provide their services.
Shipping
Review and handling
Paid orders enter review before fulfillment. Standard handling is typically 1 to 3 business days after review, unless product availability, documentation, holidays, or carrier delays affect timing.
Tracking
When a label is prepared, available carrier and tracking details are sent to the customer email on the order.
Limits
Checkout is currently limited to United States shipping addresses. Atlas may reject restricted, incomplete, or unverifiable shipments.
Refunds
Before shipment
Customers may request cancellation before fulfillment. Approved refunds are returned through the original payment method.
After shipment
Because products are research-use-only materials, returns are generally not accepted after shipment unless Atlas confirms an order or fulfillment error.
Issues
For damaged or incorrect shipments, contact Atlas promptly with the order number, photos if available, and a short description. Approved refunds are submitted through the payment processor.